Reference

Terms and Conditions for Your jili9 Account

Using jili9 means you agree to these terms. They cover how your account works, how deposits and withdrawals are handled through bKash, Nagad and Rocket, and what we expect from you. Access depends on your local law and eligible regions.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per personTerms may update

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What These Terms Actually Cover

jili9 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms set out the rules for every jili9 account. When you deposit via bKash, Nagad or Rocket, the transaction is governed by both your wallet provider's conditions and these terms — so the payment path you use matters. Your account is personal and non-transferable. You

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may not share login credentials or allow another person to operate your account on your behalf. We reserve the right to suspend or close accounts where activity breaches these terms, including duplicate accounts or misuse of payment methods. Withdrawals go back to the same wallet used
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to deposit where possible — a bKash deposit returns to your bKash number, a Nagad deposit to your Nagad account, and Rocket to your Rocket number. This is a standard verification measure, not a restriction on how you access your funds. We may update these terms;
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continued use after an update means you accept the revised version. If you have questions about a specific clause, contact support before continuing to use the account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Data Under These Terms

Your account data stays with jili9 and is not shared with third parties outside of payment verification. When you transact via bKash, Nagad or Rocket, we receive confirmation of the transfer amount and your registered wallet number — nothing beyond what your wallet provider sends us. We retain account records as required by our operating obligations. If you want to request a copy of your data or ask us to correct an error, contact support with your account details.

Payment Verification

We verify deposits and withdrawals by matching your registered wallet number — bKash, Nagad or Rocket — to your account. This step protects you from unauthorised transactions.

Account Security

Your login is protected by OTP verification sent to your registered mobile number. Never share that OTP with anyone, including anyone claiming to be jili9 support.

Data Retention

We keep account and transaction records for as long as our operating obligations require. You can request details of what we hold by contacting support with your registered number.

Terms Disputes

If you believe a term has been applied incorrectly to your account, raise it via live chat or email. We review disputes against the version of the terms active at the time.

CONTACT FOR TERMS

Reach Us About These Terms

If any clause is unclear or you want to flag a concern about your account, our support team handles terms queries directly. Reach out through any of these channels and mention your registered mobile number so we can locate your account quickly.

Live Chat Available from the jili9 site footer. Start a chat, share your account number, and describe the specific terms clause or account issue you need clarified.

Email Support Send your query to our support address with your registered bKash, Nagad or Rocket number included so we can match it to your account record.

Account Help Page Log in, go to your account settings, and open the Help section. You can raise a terms dispute or request a copy of your current agreement from there.

Common Questions About These Terms

These questions come up regularly. If yours is not here, contact support directly.

Yes. All deposits and withdrawals through bKash, Nagad and Rocket are covered by these terms alongside each wallet provider's own conditions. Both sets of rules apply to your transaction.

No. One account per person is a firm rule under these terms. If we detect duplicate accounts linked to the same identity or mobile number, both accounts may be suspended pending review.

We post the updated terms on the site. Continuing to use your account after the update date means you accept the new version. Check the terms page periodically to stay current.

This is a standard verification measure to confirm the account holder and the wallet owner are the same person. A bKash deposit returns to that bKash number; Nagad and Rocket follow the same path.

Contact support via live chat or email. Include your registered mobile number and describe the specific clause. We review each dispute against the terms version active at the time of the event.

Yes. Access and eligibility depend on your local law and the region you are in. It is your responsibility to check whether using this platform is permitted under the laws that apply to you.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions for Your jili9 Account

Account Security and Data Under These Terms

Payment Verification

Account Security

Data Retention

Terms Disputes

Reach Us About These Terms

Common Questions About These Terms

01 Do these terms apply to all payment methods including bKash, Nagad and Rocket?

02 Can I have more than one jili9 account?

03 What happens if jili9 updates these terms?

04 Why does my withdrawal go back to the same wallet I deposited from?

05 How do I raise a dispute about how a term was applied to my account?

06 Does access to jili9 depend on where I am located?

Terms & Conditions

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